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Ombudsman

Register your message and get a protocol number. You will get an answer within 15 business days.

Type of message

How it works

The Ombudsman is a safe channel for compliments, suggestions, complaints and reports.

Reports can be made with your name or anonymously. If anonymous, name, e-mail and phone are not requested.

Information is handled responsibly and used only for internal review and follow-up.

Privacy Policy

How Fenamilho collects, uses and protects the personal data of people who use this site.

Who we are

This site is run by Fenamilho Internacional (legal name and tax ID to be confirmed), which is responsible for the personal data collected here under the Brazilian General Data Protection Law (Law No. 13,709/2018, LGPD).

What data we collect

  • Data you provide in forms: name, e-mail, phone, company, industry and message.
  • In the queens vote: name, Brazilian ID (CPF) and phone, used only to ensure one vote per person.
  • In the ombudsman: the data you choose to provide. Reports can be anonymous.
  • Browsing data collected by cookies, as described in the Cookie Policy.

How we use it

  • To reply to messages and requests from exhibitors, sponsors and press.
  • To send fair news to people who asked for it.
  • To validate and count the queens vote.
  • To review and answer ombudsman messages.
  • To understand how the site is used and improve the visitor experience.

Legal basis

We process data based on your consent, recorded when you send each form, and on the legitimate interest of the organization in answering the requests it receives.

Sharing

Data is not sold. It may be processed by providers that host the site, store the database and send e-mails, always under contract and only for these purposes.

How long we keep it

We keep data for as long as each purpose requires. CPF numbers from the vote are stored encrypted and deleted after the count and the period for contesting the result.

Security

We use encrypted connections, access control to the admin panel and encryption for the most sensitive data.

Your rights

You can request access, correction, deletion or portability of your data and withdraw your consent at any time. See how on the Your rights (LGPD) page.